Contact Us

Contact Us

Please contact the following in the case of a lost or stolen card:

  • During business hours: 315-789-1500
  • After business hours: 888-297-3416

As a bank focused on providing excellent customer service, we invite and appreciate hearing from our customers. If you have general questions, comments, or feedback, please call, stop by, or send us an email using the secure form below.

  • OK Name is required
  • OK E-mail is required
  • Phone

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    Optional OK Phone is required
  • OK How can we help you? is required
  • OK Security Code is required

Report Suspicious E-mail

At our bank we take the security of customer information very seriously. Please contact us if you have received a suspicious email, such as a phishing email, or suspect potential unauthorized activity involving your account. Please report using the following link: