• Get up-to-the-minute updates on cashed checks, electronic transactions, in-bank deposits, transfers and Bill Pay transactions (ATM/debit card transactions coming in the near future)
• View transfer history
• View deposit slip images
• Make overnight bill payments
• Originate stop payments
• View stop payment history
• Access up to six months of account statements with download capability

There are additional new features for Business Online Banking users covered in the Cash Managment section of these FAQs.

Yes. You were sent a new online banking ID and temporary password via U.S. Mail. You will need to use this online banking ID and temporary password to reactivate your Online Banking account; at which time you will be prompted to change your password.

Contact a customer service representative at 315-789-1500 and they will assist you.

Yes. After you have logged into the Online Banking system on or after Monday, August 10, 2009, using your online banking ID and temporary password, you will be automatically prompted to change your password. Passwords must be 6 - 8 characters in length and must be alphanumeric. You may want to consider changing your password periodically for your security. This can be done by selecting "options" on the Online Banking navigation bar and completing the information requested to change your password.

Yes. You can create a new online banking ID to replace the 12-digit online banking ID that you have been assigned. Your online banking ID must begin with a letter and may contain numbers. Your online banking ID cannot contain special characters. Select "options" on the online banking navigation bar and complete the information requested to change your online banking ID.

For enhanced system security, you will be prompted to establish personalized settings by selecting an image and three security questions.

The new Online Banking system will be ready to use at 9 am, August 10. Bill Pay will be ready to use at 9 am, August 10.

All transfers that you scheduled prior to July 29, to occur on any date, have been converted to your new Online Banking account and will be processed as usual.

Yes. You will need to re-create your alerts on the new Online Banking system.

Bill Pay will be available at 9 am on August 11.

No. All of your payment and payee information and history has been automatically transferred to the new Online Banking system.

• Single sign-on for easier and quicker logon process
• Additional alert options
• Send secure messages to your banker
• Additional ACH search capabilities
• Increased ACH history
• Password reset feature

Single sign-on will make it easier for you to access your Business Online Banking account. Instead of having to enter the 12-digit online banking ID and password and your online banking ID and password you will now only be required to enter your single sign-on ID and password.

The first time you logon, go to our website at www.bankofthefingerlakes.com and click the link to access our new Business Online Banking system (please note that there will only be one logon button for Personal and Business Online Banking) and follow these steps to access your Business Online Banking account and establish your single sign-on:

1. Enter your temporary online banking ID, which was sent to you via US Mail.
2. Enter your temporary password, which was sent to you via US Mail.
3. You will be prompted to review the Business Online Banking Services Agreement. Once you have read the agreement, select “I Agree” and click the accept button.
4. You will now be prompted to change your temporary password.
   • Enter your temporary password, which was sent to you via US Mail.
   • Enter a new password that is alphanumeric and 6 to 8 characters in length, repeat and click continue.

Please note that you must provide this new password, along with the 12-digit Online Banking ID from step one, to all other users.

5. Enter your Cash Management ID, which is the same as your current User ID on the former Cash Management system.
   • Please note you should only enter the first 10 characters of your existing User ID.
   • You should enter your User ID in all caps.
6. Enter your temporary Cash Management password, which was sent to you via US Mail, and click login.
   • Please note that the temporary Cash Management password is case sensitive.
7. You will now be prompted to change your Cash Management password.
   • Enter your temporary Cash Management password, which was sent to you via US Mail.
     • Please note that this password is case sensitive.
   • Enter a new password that is alphanumeric and 6 to 8 characters in length, repeat and click login.
8. For enhanced system security, you will be prompted to establish personalized settings:
   • Select an image
   • Establish three security questions
9. You will be automatically prompted to create your single sign-on:
   • Enter a new user name of your choice.
     • User names must begin with a letter and may contain numbers.
     • User names cannot contain special characters or spaces.
   • Enter a new password of your choice that is alphanumeric and 6 to 8 characters in length, repeat and click login.
10. You are ready to begin banking! All future logons will only require your newly created single sign-on user name and password.

Due to our security measures to protect your privacy, we cannot access your account set-up to review or make changes to any of your settings. Therefore, as the administrator of your Business Online Banking account, you will need to verify any other users' settings. You can access the settings by clicking on the Business Online Banking tab in the new Business Online Banking account and selecting the User option. After you verify the settings, you will need to provide users with their new online banking ID and password.

No. The new Business Online Banking system does not have the ability to grant partial administrator rights. If you currently have a user with partial administrator rights and would like them to have access, you will have to set them up with full administrator rights.

Yes. You should review and validate your ACH batch templates on the new system.